Deposits with the Buy Crypto Function Have Not Yet Been Credited to Your BYDFi Account (APP)
If you used the Buy Crypto function and the funds haven’t been credited to your BYDFi account, don’t worry—this guide will help you understand the possible reasons and how to resolve the issue.
✅ Before Contacting BYDFi, Please Confirm the Following:
1. KYC and Payment Completion
Ensure that:
- You have completed the KYC (identity verification) process with the third-party payment provider (e.g., Banxa, Transak, etc.).
- Your payment has been successfully processed.
2. Check for Confirmation Email
Look in your email inbox (and spam folder) for a transaction confirmation email from the service provider.
- If you haven’t received one, the transaction may still be pending or failed.
📌 Tip: In such cases, BYDFi recommends contacting the crypto payment provider directly. 👉 How to Contact Customer Support for Crypto Service Providers
If Everything Is Confirmed but Funds Are Still Missing
You can now contact BYDFi Customer Support for assistance. Please prepare the following information:
- UID – Your BYDFi account number
- Transaction Hash (TxID) – Provided by the service provider
- Confirmation Email – A screenshot or forward of the confirmation from the third-party payment service
Submit these details via:
- Live Chat on the BYDFi website
- Email: cs@bydfi.com
🧭 How to Find Key Information
🔹 How to Find Your UID (APP)?
1. Log in to your BYDFi account.
2. Click on profile icon.
3. Your UID will be shown under your user name.
🔹 What is a Confirmation Email?
A confirmation email is sent by the third-party crypto payment provider after your purchase is successful. It usually contains:
- Transaction amount and currency
- Reference number
- Payment status
- Estimated arrival time
📌 Keep this email handy when contacting support—it helps us track your deposit faster.
💡 Reminder
- BYDFi does not directly process fiat payments; all purchases are handled by trusted third-party providers.
- Processing time varies by provider and payment method.
- Always ensure you’ve passed KYC and used a compatible payment method (e.g., Visa, Mastercard, Apple Pay).
Need more help? Our support team is here 24/7.
Live Chat | Email: cs@bydfi.com
