Credit/Debit Card Payment FAQ
Looking to buy crypto with your credit or debit card? This FAQ covers the most common questions to help you complete your purchase smoothly and securely on BYDFi.
1. What credit/debit cards does BYDFi support?
BYDFi currently supports Visa and Mastercard payments.
Note: Please ensure your card supports 3D Secure, and is eligible for international and online transactions. For more details, please refer to: List of Recommended Cards to Use for Buying Crypto
2. In which countries/regions can I use a credit/debit card to buy crypto?
Visa/Mastercard payments are supported in the following regions:
• EEA (European Economic Area) countries
• Non-EEA countries
For the full list, please refer to: List of Restricted Countries for Buying Crypto with Credit/Debit Card
3. What fiat and cryptocurrencies can I purchase with a credit/debit card?
• Cryptocurrencies: USDT, BTC, USDC and ETH
• Fiat currencies: 30+ supported, including USD, EUR, CAD, CHF, AUD, GBP, and more
4. Are there any fees associated with credit/debit card payments?
Yes, fees vary by card-issuing region:
| Card Issuing Region | Fee per Transaction |
|---|---|
| EEA Countries | 0.08% |
| Non-EEA Countries | 2.8% |
| UK & USA | 3.5% |
📌 EEA Countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
⚠️ Note: Some banks may charge a Cash Advance Fee on your credit card. Please confirm with your card issuer.
5. What are the transaction limits per user?
Per transaction: Minimum $50 equivalent, Maximum $2,000 equivalent
Daily limit: Up to $2,000 equivalent
6. Is KYC verification required?
Yes. To ensure the safety of your transactions, KYC identity verification is required for your first purchase. In some cases, third-party providers may require additional verification.
7. How many cards can I link to my account?
You can link up to 5 credit/debit cards, including any cards you unlinked from the past 30 days. Go to the "Credit/Debit Card" page and click "Card Management" in the top right corner to view or edit linked cards.
⚠️ If you remove and re-add the same card, it is considered as a new card.
8. How long does it take for the crypto to be credited?
Once your purchase is completed, your crypto will be credited to your account immediately.
9. Why might card binding fail?
Please make sure you're using a card that is under your own name, and that the cardholder name matches your BYDFi KYC information. If the transaction is declined (usually a denial from the card issuer), try using a different card.
10. What should I do if my order is pending for a long time?
Most orders are processed within seconds. If your order remains pending, log in to your account and click the support icon at the bottom right to contact BYDFi online support for assistance.
11. Will I be charged if the purchase fails?
If your order fails, no funds will be deducted from your account.
If you have encountered an issue, here are some common reasons and solutions:
| Reasons | Tips |
| Transaction not permitted • A rejection by the card issuer for unspecified reasons Do not honor • The card issuer will not validate the transaction | Please contact your card issuer to troubleshoot, or try again later. |
| Insufficient funds | Please make sure you have sufficient funds in your credit/debit card account. You may also use another card to place the order. |
| Invalid credit/debit card information: • Cardholder name • Card number • Expiration date • Security code | Please make sure the credit/debit card information you've entered is correct, then try again. |
| Card type is not supported | Please use an alternative credit/debit card which is supported. Currently, Visa and Mastercard payments are supported. |
| Expired credit/debit card | Please contact your card issuer to replace your credit/debit card. You may use an alternative bank card to place the order. |
| Closed credit/debit card account | Please use another credit/debit card to make the purchase. |
| Declined by card issuer | Please ensure your credit/debit card is eligible for international and online transactions. |
12. Where can I view my order history?
Go to the "Credit/Debit Card" page and click "Orders" in the top right corner.
13. Where can I find the crypto I purchased?
Click "Assets > Spot Account" in the navigation bar to check your balance and purchased coins.
14. Need further assistance?
Click "FAQ" in the top right corner or contact BYDFi Customer Support for assistance.
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