Deposits Haven't Been Credited to Your BYDFi Account (APP)
If your deposit shows as completed on the sending platform but is not reflected in your BYDFi account, there could be several possible reasons. This guide helps you troubleshoot the issue and explains how to contact customer support if needed.
🔍 Common Reasons for Uncredited Deposits
1. Missing Tag or Memo
Some cryptocurrencies—like XRP, EOS, or XLM—require a Tag or Memo in addition to the wallet address.
💡 If the Tag/Memo is missing or incorrect, the deposit may not be automatically credited.
2. Blockchain Confirmation Delays
The transaction might still be pending confirmation on the blockchain.
⏳ Depending on network congestion, some deposits can take longer to process.
3. Deposits via Smart Contract
If you deposited using a smart contract, the system may not recognize the transfer automatically.
🔁 These transactions might require manual intervention.
4. Unsupported Token Deposits
If you accidentally deposited an unsupported token to a BYDFi wallet, please refer to:
👉 Depositing Unsupported Coins to Your BYDFi Account
✅ Before Contacting BYDFi, Please Confirm:
1. Correct Deposit Details
- Ensure you logged in before copying the deposit address.
- Make sure the deposit amount exceeds the minimum limit required.
2. Status on the Sending Platform
- Check whether the transaction is marked as Completed or Successful.
- If the transaction hasn’t been sent successfully, contact the sending platform first.
3. Blockchain Status
- Confirm that the transaction has sufficient network confirmations and is marked as successful on the blockchain explorer.
Contact BYDFi Support If All Checks Are Complete
If you've verified everything above and your deposit is still not credited, please contact BYDFi Customer Support and prepare the following information:
- Your UID (BYDFi account number)
- Transaction Hash (TxID)
- Screenshot of your sending wallet and transaction details
You can reach us via Live Chat or email: cs@bydfi.com
🧭 How to Find Key Deposit Info
🔹 How to Find Your UID (APP)?
1. Log in to your BYDFi account.
2. Click on profile icon.
3. Your UID will be shown under your user name.
🔹 How to Find the Transaction Hash (TxID)?
Take ERC20 as an example:
- Visit Etherscan.io
- Enter your wallet address or transaction hash in the search bar.
- Locate your transaction and copy the TxHash.
📌 Reminder:
- BYDFi does not charge fees for deposits.
- Blockchain confirmation times vary by coin and network load.
Need further help? We're here 24/7.
