How to Export Google Authenticator to a New Device

When switching phones, it's essential to transfer your Google Authenticator to ensure uninterrupted access to your BYDFi account. Follow the steps below to safely export and set up your Google Authenticator on a new device.

Step 1: On Your Old Device

Open the Google Authenticator app. Tap the the icon in the upper-left corner

Select “Transfer account” then “Export accounts.”

Choose the BYDFi account you want to transfer

Tap Next A QR code will appear

After you scan your QR code, you’ll get confirmation that your Authenticator codes have been transferred

Step 2: On Your New Device

Download and install Google Authenticator from the Google Play Store or Apple App Store.

Open the app and tap “Transfer accounts” → “Import accounts”

Scan the QR code shown on your old device. The account will now be added to your new device

Step 3: Confirm Successful Setup

After transferring your account, verify that the authenticator code works on the new device:

• Log into your BYDFi account using the new device’s code.
• If the code doesn’t work, your device’s time may be out of sync.

Fixing Invalid Code Errors (Time Synchronization)

Google Authenticator relies on accurate system time. Follow these steps to ensure your time settings are correct:

✅ For Android:

1. Go to your device’s Settings → System → Date & Time → Enable “Set time automatically.”

✅ For iOS:

1. Ensure you are running the latest iOS version.

2. Go to Settings → General → Date & Time → Turn on “Set Automatically.”

What if You’ve Lost Access to Your Old Phone?

If you accidentally lost or reset your phone without exporting your Google Authenticator, refer to this guide for recovery options:

👉 Losing Your Google Authenticator on BYDFi