Why is my Google Authenticator not working with my cryptocurrency exchange account?

3 answers

• Lauritsen BallFeb 12, 2021 · 4 years ago
  There could be several reasons why your Google Authenticator is not working with your cryptocurrency exchange account. First, make sure that you have correctly set up the Google Authenticator app on your mobile device and have scanned the QR code provided by the exchange. If you have done this correctly, try restarting your device and opening the app again. If the issue persists, it could be due to a time synchronization problem. Make sure that the time on your device is synchronized with the internet time. If none of these solutions work, contact the customer support of your cryptocurrency exchange for further assistance.
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• Bohdan ShyiatyiJul 17, 2025 · 4 days ago
  Hey there! It seems like you're having trouble with Google Authenticator and your cryptocurrency exchange account. Don't worry, it happens to the best of us. One possible reason for this issue could be that the QR code you scanned was not recognized by the app. Try rescanning the QR code and make sure that you have a stable internet connection. If that doesn't work, you can also try disabling and re-enabling the two-factor authentication feature on your exchange account. If all else fails, reach out to the support team of your exchange for help. They should be able to assist you in resolving this problem.
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• Nexan SoftAug 29, 2020 · 5 years ago
  At BYDFi, we understand the frustration of encountering issues with Google Authenticator and your cryptocurrency exchange account. One possible reason for this problem could be that the time on your device is not synchronized with the internet time. This can cause the codes generated by Google Authenticator to be out of sync with the exchange's authentication system. To fix this, go to the settings of your mobile device and make sure that the time is set to automatically update. If the issue persists, contact the customer support of your exchange for further assistance. They will be able to guide you through the troubleshooting process and help you regain access to your account.
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