Why is my cash deposit not showing up in my digital wallet?

3 answers

• Ashan KalharaDec 19, 2021 · 4 years ago
  There could be several reasons why your cash deposit is not showing up in your digital wallet. First, make sure that you have entered the correct deposit address. Double-check the address and compare it with the one provided by your wallet. If the address is correct, check the transaction status on the blockchain explorer. It's possible that the transaction is still pending and hasn't been confirmed yet. In this case, you'll need to wait for the transaction to be confirmed by the network. If the transaction has been confirmed but the funds are still not showing up, contact the customer support of your wallet provider for further assistance.
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• McGregor RochaJun 29, 2025 · a month ago
  Hey there! It can be frustrating when your cash deposit doesn't show up in your digital wallet. One possible reason could be that the network is experiencing congestion, causing delays in transaction confirmations. Another reason could be that you didn't include enough transaction fees, resulting in a slower confirmation process. To resolve this, you can try increasing the transaction fees or waiting for the network congestion to subside. If the issue persists, reach out to your wallet provider's support team for help.
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• Gastro DironApr 10, 2022 · 3 years ago
  At BYDFi, we understand the importance of a smooth deposit experience. If your cash deposit is not showing up in your digital wallet, it's possible that there might be a delay in the processing of the transaction. This can happen due to network congestion or technical issues. We recommend checking the transaction status on the blockchain explorer to see if it has been confirmed. If the transaction has been confirmed but the funds are still not showing up, please contact our support team for further assistance. We'll be happy to help you resolve the issue.
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