Why does GDAX show zero balance on my account?

3 answers

• ajakusjevaDec 21, 2023 · 2 years ago
  There could be a few reasons why your GDAX account is showing a zero balance. First, double-check that you are logged into the correct account and that you have entered the correct credentials. Sometimes, users accidentally log into a different account or mistype their login information. If you are sure that you are logged into the correct account, it's possible that there is a temporary issue with GDAX's servers. In this case, you can try logging out and logging back in after a few minutes to see if the balance updates. If the issue persists, it's recommended to contact GDAX support for further assistance.
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• Kavin GamageApr 30, 2025 · 3 months ago
  Don't panic if your GDAX account is showing a zero balance. This could be a temporary glitch or a display issue. Try refreshing the page or logging out and logging back in to see if the balance updates. If the problem persists, it's best to reach out to GDAX support for help. They will be able to investigate the issue and provide you with a solution.
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• Samay MaheshwariMay 15, 2021 · 4 years ago
  If your GDAX account is showing a zero balance, it's important to first check if there are any ongoing maintenance or system upgrades on GDAX's end. Sometimes, exchanges temporarily suspend account balances during maintenance to ensure the security and stability of their platform. If this is the case, your balance should be restored once the maintenance is complete. If there are no ongoing maintenance activities, it's recommended to contact GDAX support to investigate the issue further. They will be able to provide you with more specific information about your account balance.
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