What is the average response time for Coinbase customer service?

3 answers

• ruiyu xueAug 10, 2024 · a year ago
  Coinbase typically responds to customer inquiries within 24-48 hours. However, during periods of high demand, it may take slightly longer for them to get back to you. It's always a good idea to be patient and give them some time to address your concerns. If you haven't heard back from them after a few days, you can try reaching out to them again or seeking assistance through their support channels.
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• Sandberg BergOct 30, 2020 · 5 years ago
  When it comes to customer service response time, Coinbase generally aims to provide timely assistance to their users. While they strive to respond to inquiries as quickly as possible, the actual response time may vary depending on the complexity of the issue and the volume of incoming requests. It's important to remember that Coinbase handles a large number of users and inquiries, so it's understandable that it may take some time for them to get back to you. If you need urgent assistance, it's recommended to reach out to their support team directly for faster resolution.
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• gitak83Oct 24, 2023 · 2 years ago
  Based on my experience with various cryptocurrency exchanges, including Coinbase, the average response time for customer service inquiries is typically within 24 hours. However, it's worth noting that this can vary depending on the nature of the issue and the current workload of the support team. If you have a time-sensitive matter, it's advisable to reach out to Coinbase's customer service through their official channels and provide all the necessary details to expedite the process. Remember to be polite and concise in your communication to ensure a smooth resolution.
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