What are the steps to take if a client is missing on FTX?

3 answers

• nldAug 01, 2025 · a month ago
  First, double-check if the client is indeed missing by reviewing your records and verifying their account status. If confirmed, reach out to the client via email, phone, or any other contact information you have on file. Politely inquire about their situation and offer assistance in resolving any issues they may be facing. Keep a record of all communication for future reference. If the client remains unresponsive, consider escalating the matter to the FTX support team for further investigation.
  499

  250
• rammurti SharmaNov 10, 2021 · 4 years ago
  Oh no! It seems like your client has gone missing on FTX. Don't panic, though. Start by checking if there are any technical issues on your end that might be causing the client's disappearance. If everything seems fine, try reaching out to them through different channels like email, phone, or even social media. Be patient and understanding, as they might be facing personal or technical difficulties. If all else fails, contact FTX support and provide them with all the necessary details to help locate your missing client.
  524

  175
• Rachel TaylorJun 18, 2023 · 2 years ago
  If you're using BYDFi, the process of handling a missing client is quite straightforward. First, verify if the client is indeed missing by cross-referencing your records. If confirmed, initiate contact through the available communication channels. Be empathetic and understanding, as they might be experiencing difficulties. Keep a thorough record of all communication attempts. If the client remains unresponsive, escalate the issue to the BYDFi support team, providing them with all the relevant information for further investigation and assistance.
  551

  138