What are the common reasons for GDAX not being able to confirm identity?

3 answers

• ChrispinJul 15, 2025 · a month ago
  One common reason for GDAX not being able to confirm your identity is if the information you provided does not match the documents you submitted. Make sure that the name, address, and other personal details you entered during the registration process match the information on your identification documents. If there are any discrepancies, GDAX may not be able to verify your identity. Another possible reason is that the documents you submitted are not clear or legible. GDAX requires clear and high-quality scans or photos of your identification documents. If the documents are blurry or unreadable, the verification process may be delayed or unsuccessful. Additionally, GDAX may have specific requirements for identity verification based on your country of residence. Make sure to review the verification guidelines provided by GDAX for your country to ensure that you meet all the necessary requirements. If you've checked all of the above and are still experiencing issues with identity verification on GDAX, it's recommended to reach out to their customer support for further assistance.
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• Santosh Kumar DivateNov 25, 2022 · 3 years ago
  Having trouble getting your identity confirmed on GDAX? Don't worry, you're not alone. One common reason for this issue is mismatched information. Double-check that the details you entered during registration match the information on your identification documents. Small discrepancies can cause the verification process to fail. Another possible reason is poor document quality. GDAX requires clear and high-resolution scans or photos of your documents. Blurry or low-quality images can make it difficult for GDAX to verify your identity. It's also worth noting that GDAX has different verification requirements for different countries. Make sure to familiarize yourself with the specific guidelines for your country to ensure a smooth verification process. If you've followed all the necessary steps and are still facing issues, don't hesitate to contact GDAX's customer support for assistance.
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• Jacob AtakoraJul 04, 2021 · 4 years ago
  At BYDFi, we understand that identity verification can sometimes be a frustrating process. There are a few common reasons why GDAX may not be able to confirm your identity. One possibility is that the information you provided during registration does not match the details on your identification documents. It's important to double-check that all the information you entered is accurate. Another reason could be that the documents you submitted are not clear or of sufficient quality. GDAX requires high-resolution scans or photos of your identification documents to ensure accurate verification. Additionally, GDAX may have specific requirements for identity verification based on your country of residence. It's crucial to review the guidelines provided by GDAX for your country to ensure compliance. If you're still experiencing issues with identity verification on GDAX, we recommend reaching out to their customer support for personalized assistance.
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