What are the common reasons for a moonpay card being declined when trying to buy digital currencies?

3 answers

• Misael BritoJun 15, 2020 · 5 years ago
  There could be several reasons why a moonpay card may be declined when trying to buy digital currencies. One common reason is insufficient funds in the card. Make sure there is enough balance to cover the purchase. Another reason could be that the card is not authorized for international transactions. Contact your card issuer to enable international transactions. Additionally, some cards have restrictions on certain types of transactions, such as cryptocurrency purchases. Check with your card issuer if they allow such transactions. Lastly, it's possible that the card has been flagged for suspicious activity, leading to the decline. In this case, contacting moonpay support can help resolve the issue.
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• Manohara RamApr 06, 2025 · 3 months ago
  When your moonpay card is declined while purchasing digital currencies, it can be frustrating. One possible reason for the decline is that the card's security features have detected the transaction as potentially fraudulent. This can happen if the purchase is made from an unfamiliar location or if the transaction amount is unusually large. To resolve this, you can contact your card issuer and inform them about the intended purchase. They may be able to lift the restriction and allow the transaction to go through. Another reason for the decline could be technical issues with the moonpay platform or the card issuer's system. In such cases, reaching out to moonpay support or your card issuer's customer service can help troubleshoot the problem.
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• John OblendaAug 20, 2022 · 3 years ago
  At BYDFi, we understand that sometimes moonpay cards may be declined when attempting to buy digital currencies. This can happen due to various reasons. One common reason is that the card issuer has implemented strict security measures to protect against fraudulent transactions. While this is a good thing, it can sometimes result in legitimate transactions being declined. In such cases, we recommend contacting your card issuer and explaining the situation. They may be able to whitelist moonpay or provide an alternative solution. It's also worth checking if your card has any restrictions on cryptocurrency purchases. Some cards may have specific policies regarding digital currency transactions. If all else fails, you can explore alternative payment methods or consider using a different card that is more cryptocurrency-friendly.
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