What are the common complaints about Coinbase's services?

3 answers

• Fawad NaqviNov 18, 2020 · 5 years ago
  One common complaint about Coinbase's services is the slow customer support response time. Many users have reported waiting for days or even weeks to get a response to their inquiries or issues. This can be frustrating, especially when there are urgent matters that need to be addressed. Another complaint is the high fees charged by Coinbase. Some users feel that the fees for buying, selling, or transferring cryptocurrencies are too high compared to other platforms. This can make it more expensive for users to trade or use cryptocurrencies on Coinbase. Additionally, some users have expressed concerns about Coinbase's frequent system outages and technical issues. These outages can prevent users from accessing their accounts or making transactions, causing inconvenience and potential financial losses. It's important to note that not all users have experienced these issues, and Coinbase has been working to improve its services and address these complaints. However, it's always a good idea to do thorough research and consider alternative platforms before choosing a cryptocurrency exchange.
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• Demo PingAug 16, 2023 · 2 years ago
  Coinbase's customer support has been a major pain point for many users. The long response times and lack of effective communication can be frustrating, especially when users encounter issues with their accounts or transactions. This has led to a negative perception of Coinbase's customer service. Another common complaint is the limited selection of cryptocurrencies available on Coinbase. Some users feel that the platform lacks variety and does not offer enough options for trading or investing in different cryptocurrencies. Furthermore, Coinbase's strict verification process has been a source of frustration for some users. The lengthy and complex verification procedures can delay the onboarding process and prevent users from accessing the platform's full features. While Coinbase is one of the most popular cryptocurrency exchanges, it's important to consider these common complaints and weigh them against the platform's strengths and features before making a decision.
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• Dan-Roger BlomgrenMay 09, 2021 · 4 years ago
  As a representative of BYDFi, I can say that one of the common complaints about Coinbase's services is the lack of advanced trading features. Some users, especially experienced traders, feel that Coinbase's trading interface is too basic and lacks advanced order types and charting tools. Another complaint is the limited availability of certain cryptocurrencies on Coinbase. Some users have expressed frustration about not being able to trade or invest in specific coins or tokens that are available on other exchanges. Additionally, some users have reported issues with Coinbase's security measures. While Coinbase has implemented various security features, including two-factor authentication and cold storage for funds, some users have raised concerns about the platform's vulnerability to hacking or unauthorized access. It's important to note that these complaints may not apply to all users, and Coinbase has been continuously improving its services and addressing user feedback. However, it's always recommended to consider alternative platforms and do thorough research before choosing a cryptocurrency exchange.
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