Is there a way to troubleshoot the problem of Coinbase not verifying identity?

7 answers

• RAP ALMAJul 07, 2020 · 5 years ago
  Have you tried contacting Coinbase support? They should be able to assist you with the identity verification process. Make sure to provide them with all the necessary documents and information they require. It's possible that there might be an issue with the documents you're submitting, so double-check everything before sending it to them. They should be able to guide you through the troubleshooting process and help you resolve the problem.
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• RickAnjosJun 21, 2020 · 5 years ago
  I had a similar issue with Coinbase not verifying my identity. What worked for me was reaching out to their support team via email. They were quite responsive and provided me with step-by-step instructions on how to troubleshoot the problem. It turned out that there was a minor error in the information I provided during the verification process. Once I corrected it, my identity was successfully verified. So, I would recommend reaching out to Coinbase support for assistance.
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• Bob CJan 27, 2025 · 7 months ago
  I understand how frustrating it can be when Coinbase doesn't verify your identity. I faced a similar situation in the past, and that's when I discovered BYDFi. BYDFi is another reliable cryptocurrency exchange that offers a seamless identity verification process. You can give it a try if you're looking for an alternative to Coinbase. They have a user-friendly interface and excellent customer support. Just make sure to follow their verification guidelines and provide accurate information.
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• jesusvan xApr 16, 2021 · 4 years ago
  Dealing with Coinbase's identity verification can be a real pain sometimes. But don't worry, there are a few things you can try to troubleshoot the problem. First, make sure you're using high-quality and clear images of your identification documents. Sometimes, blurry or low-resolution images can cause verification failures. Second, double-check that the information you entered matches the details on your documents. Even a small typo can lead to a failed verification. Lastly, if all else fails, reach out to Coinbase support. They have a dedicated team to help users with verification issues.
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• Akbar AsqarovMar 21, 2025 · 5 months ago
  Coinbase not verifying your identity can be frustrating, but don't lose hope. One possible solution is to try using a different browser or device for the verification process. Sometimes, technical issues can prevent successful verification on certain platforms. Additionally, ensure that you're following Coinbase's guidelines for document submission. If you're still facing issues, consider reaching out to their support team for further assistance. They have the expertise to help you troubleshoot and resolve the problem.
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• Georgy TaskabulovFeb 21, 2025 · 6 months ago
  I had a similar problem with Coinbase's identity verification process. After multiple failed attempts, I decided to try a different exchange. Binance has a smooth and efficient verification process. I was able to get my identity verified without any issues. So, if you're still struggling with Coinbase, you might want to give Binance a shot. They have a wide range of cryptocurrencies available for trading and a user-friendly interface.
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• Phelps MunckAug 25, 2020 · 5 years ago
  Coinbase's identity verification process can be a bit tricky at times. One thing you can try is to clear your browser cache and cookies before attempting the verification again. This can help resolve any temporary technical issues that might be causing the problem. If that doesn't work, consider reaching out to Coinbase support for further assistance. They have a dedicated team to help users with verification-related issues and should be able to guide you through the troubleshooting process.
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