How does Visa handle chargebacks for cryptocurrency purchases?

3 answers

• Colin LeeMar 20, 2021 · 4 years ago
  Visa has specific policies in place for handling chargebacks related to cryptocurrency purchases. When a chargeback is initiated, Visa investigates the transaction to determine if it is valid. If the transaction is found to be fraudulent or unauthorized, Visa will issue a chargeback to the merchant and refund the cardholder. However, if the transaction is deemed valid, Visa will not process a chargeback and the cardholder will be responsible for the payment. It's important to note that Visa's policies may vary depending on the specific circumstances and the merchant's terms and conditions.
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• Natty LFeb 21, 2024 · 2 years ago
  Visa takes chargebacks for cryptocurrency purchases seriously. They have a dedicated team that handles these cases and follows a thorough investigation process. If a cardholder disputes a transaction, Visa will review the evidence provided by both the cardholder and the merchant. If the evidence supports the cardholder's claim of fraud or unauthorized activity, Visa will issue a chargeback and refund the cardholder. However, if the evidence shows that the transaction was legitimate, Visa will not process a chargeback. It's important for cardholders to carefully review their transactions and contact their card issuer as soon as possible if they suspect any fraudulent activity.
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• Saurabh UpadhyayMay 10, 2022 · 3 years ago
  As a third-party cryptocurrency exchange, BYDFi works closely with Visa to handle chargebacks for cryptocurrency purchases. When a chargeback is initiated, BYDFi provides Visa with all the necessary transaction details and evidence. Visa then reviews the case and makes a decision based on their policies and guidelines. If the chargeback is approved, BYDFi is responsible for refunding the cardholder. However, if the chargeback is denied, the cardholder will be responsible for the payment. BYDFi takes chargebacks seriously and works diligently to prevent fraudulent transactions and provide a secure trading environment for its users.
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