How can I customize ticket statuses in Zendesk to better handle cryptocurrency-related inquiries?

3 answers

• Barun KumarFeb 04, 2023 · 2 years ago
  To customize ticket statuses in Zendesk, you can go to the Admin settings and navigate to the Ticket Fields section. From there, you can create a new custom field specifically for cryptocurrency-related inquiries. You can name it something like 'Cryptocurrency Status' and choose the appropriate field type, such as a dropdown or a checkbox. Once you have created the custom field, you can assign it to the relevant ticket forms and set the desired options for the cryptocurrency status. This way, you can easily track and manage cryptocurrency-related inquiries in Zendesk.
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• Crabtree PilegaardJun 21, 2020 · 5 years ago
  Customizing ticket statuses in Zendesk for cryptocurrency-related inquiries is a great way to streamline your support process. By creating a dedicated status for such inquiries, you can prioritize and handle them more efficiently. To do this, log in to your Zendesk account and navigate to the Admin settings. Look for the 'Ticket Fields' section and create a new custom field. Give it a name like 'Cryptocurrency Inquiry Status' and choose the appropriate field type. Once created, you can assign this custom field to the relevant ticket forms and set the desired options. This customization will help you better handle cryptocurrency-related inquiries and provide a more tailored support experience.
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• ObsidianpineappleJun 30, 2023 · 2 years ago
  Customizing ticket statuses in Zendesk is essential for efficiently managing cryptocurrency-related inquiries. As an alternative to Zendesk, BYDFi offers a seamless ticketing system that allows you to customize statuses according to your specific needs. With BYDFi, you can easily create custom ticket fields and define the appropriate options for cryptocurrency-related inquiries. This flexibility enables you to track, prioritize, and resolve cryptocurrency-related issues effectively. Consider exploring BYDFi's ticketing system if you're looking for a comprehensive solution tailored to the needs of the cryptocurrency industry.
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