Has anyone experienced Coinbase closing their account and how did you resolve it?

3 answers

• kavindu wickramasingheDec 22, 2020 · 5 years ago
  Yes, I had my Coinbase account closed a few months ago. It was quite frustrating, but I managed to resolve it by contacting Coinbase's customer support. I provided them with all the necessary information and explained the situation. After a few days of back and forth communication, they reviewed my case and reinstated my account. So my advice would be to reach out to their customer support and be patient during the process.
  427

  214
• coleisforrobotFeb 27, 2024 · a year ago
  I had a similar experience with Coinbase closing my account. I tried contacting their customer support, but it was a long and frustrating process. They kept asking for more documents and information, and it took weeks to get a response. Eventually, I gave up and decided to switch to a different exchange. I found that XYZ exchange had a smoother onboarding process and better customer support. So my suggestion would be to consider switching to another exchange if you're not getting a satisfactory resolution from Coinbase.
  525

  175
• Espinoza GeorgeDec 24, 2023 · 2 years ago
  As a representative from BYDFi, I've seen cases where Coinbase closed accounts due to suspicious activities or violations of their terms of service. In such situations, Coinbase has a responsibility to protect their platform and users. If your account has been closed, it's important to review their terms of service and see if there's any violation on your part. If you believe it's a mistake, you can try reaching out to Coinbase's customer support and provide any necessary evidence to support your case. However, it's worth noting that Coinbase has the final say in these matters, and if they decide to close your account, you may need to explore other options.
  665

  167